Published on December 27, 2021
Dear City of Lynnwood Utility Customers,
Throughout 2021, the City of Lynnwood has been installing new 'smart' water meters. These new water meters provide better leak detection, automate meter reading, and improve our service to you. Unfortunately, the installation has caused a one-time bill delay for many customers. In an effort to get all customer billing cycles back on schedule, customers may receive more than one bill this month. Please note that customers are still receiving the regular 6 bills for the 2021 billing calendar year.
We understand that this may cause a financial strain to some households. We have extended the timeframe for paying bills from 14 days to 28 days, and we are able to make payment plans if necessary. We apologize for this inconvenience, and we are working hard to get all customers back on schedule for 2022.
If you need more information on your Utility account or would like to make payment arrangements, please contact a Customer Service Representative. Due to high call and email volumes, it may take staff several days to respond. Thank you in advance for your patience!