Lynnwood Civic Campus Flower Bed

Customer Service: 425-670-5000

Utility Billing: For customer service call 425-670-5170, pay over the phone by calling 425-670-5000, visit us online to pay your bill at Pay My Utility Bill, or drop off your payment to the Utility Billing Drop Box located in the City Hall parking lot.

The Finance Department serves the public with their financial and billing needs. The Finance Department also provides internal customer service to all City Departments. Our success depends on the success of our customers. It is our primary commitment to meet our customers' needs by providing reliable, quality service that anticipates and exceeds their expectations.


The City's Accounting office performs the following functions:

  • Processing of payroll for City employees.
  • Payments to vendors and service providers.
  • Billing for services we have provided.
  • Assist other City divisions by maintaining and providing internal financial information.
  • Assisting other City divisions with their state and federal grant paperwork and billing.
  • Managing the City's various physical assets.

Learn more about Accounting and Auditing

The City's Adopted Budget is a legal document giving the City authority to spend public funds. The Budget follows the policies, goals and services levels determined by City Council.

Strategic planning is a big part of our process to keep the City financially responsible and transparent to our residents, City Council, and City departments.

Learn more about Budget and Strategic Planning(PDF, 1MB)

The Treasurer is responsible for management of investments; banking and cash receipts; LID payments; taxes; and accounts receivable. This work group also provides receptionist services at City Hall.

Learn more about Treasury and to submit your forms for Admissions, Gambling, and Utility Taxes.

The Utility Billing division is responsible for managing the following:

  • Generate and send billings for water, wastewater and stormwater management
  • Process applications for starting and terminating utility services
  • Initiate service orders for the installation, repair and replacement of water meters
  • Investigate water leaks
  • Low-income special rates and rebates
  • Answer customer questions and resolve customer complaints


Need to pay your water/sewer bill?  Make a payment online through Lynnwood Self Service or explore your other options. 

 Pay Your Utility Bill 

The City offers rate discounts and rebate programs on City Utilities to eligible low-income individuals, seniors, and disabled bill payers.

Learn More About Utility Billing Discounts & Rebates