Once an assignment has been approved and scheduled, any customer (Vendor) who cancels or reduces the assignment within five (5) days of the scheduled start time shall be required to pay the agency’s minimum of four (4) hours, in addition to ODM’s administrative fees for these four (4) hours, for the first twenty-four (24) hours of the originally scheduled assignment.
If the Vendor requests a change to the job's start time within five (5) days of the scheduled start time, ODM will attempt to contact the assigned officer to determine if they can accommodate the change. If the officer agrees to the change, no further action will be required, and the officer will work the assignment under the adjusted hours. If the officer is unable to accommodate the new start time, the job will be canceled and reposted for other officers to accept. In such cases, the originally assigned officer shall receive a minimum payment for four (4) hours but will not be eligible to sign up for the reposted job.
The same process will apply for start time changes made more than five (5) days before the scheduled start time, the same process will apply; however, if the originally assigned officer is unable to work the new hours, they will not be entitled to the four-hour minimum pay.
Any cancellations submitted within the Agency’s cancellation time frame are subject to the minimum payment obligations, and the Vendor is responsible for remitting payment for the canceled shift. Additionally, if the Vendor reduces the length of the assignment after the start of the officer’s shift or if the officer is released before the initially scheduled end time, the Vendor shall remain liable for payment of the full shift as initially scheduled.
All new job requests received or generated at any time during the Agency’s cancellation period are immediately subject to the agency’s cancellation policy and minimum hours requirements. The vendor is responsible to remit payment for any canceled job created during the agency’s cancellation period.
To be considered valid, all cancellations must be submitted in writing to admin@offdutymanagement.com, including the corresponding request number.