Water / Sewer Bill Payments

Water / Sewer Utility Bill Payments 

***The City of Lynnwood wants to meet the needs of all of our customers. During the state of emergency, we will not be shutting off any customer's water due to lack of payment. We encourage you to continue to make payments to avoid falling behind.***  Read our COVID-19 Water Utility Customer Assistance 2020 Plan(DOCX, 15KB) .

For additional assistance regarding Covid-19 Relief please refer to the link below

https://www.c3coalition.org/lynnwood-covid19

 Please click below to set up a Payment Arrangement and email a completed form to Utility Billing. 

Covid 19 Flexible Extended Payment Arrangement PDF(PDF, 176KB)

Covid 19 Flexible Extended Payment Arrangement(DOCX, 32KB)

 

Residents who live inside the city limits will receive a bill bi-monthly for their utilities - water, sewer and storm water services.

Utility Billing within the Administrative Services Department is responsible for billing and collecting payments and providing billing related customer service for water, sewer and storm water services provided by the City of Lynnwood.

Please take the time to read both the front and back of your bill. If you have additional questions, please see the below links for further detail.

Online

Pay your Utility Bill online through Lynnwood Self Service.

Pay Your Bill

*Please note that this link is the only link to an online payment portal in which payments will be processed timely.  Bill pay services by banks, credit unions, or other third party payment services can take up to two weeks to be posted to your account*

Instructions for enrolling in Automatic Credit or Debit Card payments

Auto Pay Instructions

 

By Phone

You can pay by phone with credit/debit card (Visa, MasterCard, or Discover) by calling 425-670-5000 and press 0 to make a payment.

Payments can be made on the phone between 8:30 am and 4:00 pm

There are no fees for water/sewer bill payments over the phone.

In Person

You can pay in person with cash, check, money order, or credit/debit (Visa, MasterCard, Discover, or American Express) at Lynnwood City Hall located at 19100 44th Ave W.

Payments can be taken in person between 8:30am and 4:00 pm

You can pay after hours by dropping off your check or money order in our drop box located in the City Hall parking lot. We do not accept cash in the drop box. 

Money Order

Make your check or money order out to CITY OF LYNNWOOD. Please write your account on the memo line of the check or money order and provide a contact phone number. Keep in mind that it can take 3-5 business days for the US Postal Service to deliver mail to us.

If your water has been turned off for nonpayment, we cannot turn on your services until a full balance payment has been posted to your account. In this case please pay in person or over the phone during business hours.

Our mailing address is:

City of Lynnwood
19100 44th Ave W, Lynnwood WA 98036

 

Click Here(PDF, 355KB)  for Everything you need to know about Utility Billing in 2020.

Did you recently purchase a new home or move to a new location in Lynnwood? Do you have a new property to manage? Congratulations! Let’s get started on your new services.

Please call our Utilities office at 425-670-5170 or send us an email at UB@LynnwoodWA.gov

Recently repaired a water leak? Submit the Leak adjustment form once it has been repaired and our Utility Billing staff can determine if an adjustment can be made to your utility account.

LEAK REPAIR ADJUST REQUEST PDF(PDF, 149KB)

LEAK REPAIR ADJUST REQUEST(DOCX, 52KB)

  

Property owners or managers who would like the City to bill a tenant will need to complete and return a Landlord/Tenant billing form each time there is a new tenant.

 2020 RENTAL APP PDF(PDF, 189KB)

2020 RENTAL APP(DOCX, 72KB)


WAS YOUR WATER TURNED OFF FOR NONPAYMENT? 

We are not able to turn your water on again until your full balance payment posts to your account. We recommend you pay your full balance in person at City Hall so the payment posts immediately. If you pay online or via mail a delay of several days may occur.

  • Call 425-670-5000, option 0 to make a payment. We are able to take payments over the phone Monday through Friday between 8:30 am - 4:00 pm. We are closed on weekends and holidays.

In 2019, the Lynnwood City Council adopted ORDINANCE 3345(PDF, 5MB)  which set the rates for 2020-2025.  This was amended on 01/01/2020.  The new rates will ensure that the utility’s fiscal health, meet operational and capital infrastructure needs and to establish an equitable rate structure. Our water and sewer rates continue to remain among the lowest in the region

Your City of Lynnwood Utility bill contains much more than just the current amount due. It also includes details about your water use, meter readings and other useful information designed to help you conserve energy and save money. Below is an overview of your bill.

Billing Frequency

All residential and commercial customers are billed every other month.

Bill Features

The front of your bill covers:

  • Average cost per day (Daily Per Diem) for your Utility Services
  • Summary of total charges for each Utility Service
  • Number of days in the billing cycle and bill issue date
  • Detailed list of charges and fees
  • Number of days in the billing cycle

 

The back of your bill covers:

  • Instructions regarding Rental Property Billing and Selling Properties
  • Service Disconnection process
  • Important phone numbers and emails
  • Payment options