Water / Sewer Bill Payments

Water / Sewer Utility Bill Payments 


 ***2021 Billing***

 Update: April 13, 2021:

***Due to the change in water meters and the ransomware attack on AFTS (listed below), all bills originally dated in March and April have been delayed.  For estimated timeframe on when your next bill will be available please contact Utility Billing via phone or email.***

On Friday, February 5, 2021, the City’s vendor for mailing paper utility statements experienced a malicious ransomware attack.  AFTS (Automatic Funds Transfer Services) prints and mails utility bills sent via the U.S.P.S.  The City of Lynnwood provides AFTS only with the information shown on billing statements, such as customer name, address, and utility account number.  The City’s computer network and data remain safe.  

The City of Lynnwood is in the process of replacing all water meters with “smart” meters to provide better leak detection, automate meter reading, and improve our service to you.  In some instances, this work is causing a one-time delay in the issuance of our bi-monthly utility statements.

For any specific questions regarding the project please contact our Public Works Department at pwadmin@lynnwoodwa.gov


Typically, utility payments are due 14 days after the statement is sent.  Because of COVID-19, Lynnwood is not imposing penalty fees for late payment, and is not turning off water due to non-payment.  Also, the City is currently reviewing its terms for utility payments to help our customers facing financial hardship.  Customers are encouraged to continue to make regular payments to keep their balance due manageable.

If you have questions please contact us at 425-670-5170 or email us at UB@lynnwoodwa.gov .  Our Utility Billing staff will respond as soon as possible.



 The City is updating its rules to make payment plans more responsive to customer needs.  At this time, the City is not imposing late fees or denying service due to lack of payment.  We encourage you to continue to make payments to avoid falling behind.

 Residents who live inside the city limits will receive a bill bi-monthly for their utilities - water, sewer and storm water services.

Utility Billing within the Administrative Services Department is responsible for billing and collecting payments and providing billing related customer service for water, sewer and storm water services provided by the City of Lynnwood.

Please take the time to read both the front and back of your bill. If you have additional questions, please see the below links for further detail.


Pay your Utility Bill online through Lynnwood Self Service.

Pay Your Bill

*Please note that this link is the only link to an online payment portal in which payments will be processed timely.  Bill pay services by banks, credit unions, or other third party payment services can take up to two weeks to be posted to your account*

Instructions for enrolling in Automatic Credit or Debit Card payments

Auto Pay Instructions


By Phone

You can pay by phone with credit/debit card (Visa, MasterCard, or Discover) by calling 425-670-5000 and press 0 to make a payment.

Payments can be made on the phone between 8:30 am and 4:00 pm

There are no fees for water/sewer bill payments over the phone.

In Person

You can pay in person with cash, check, money order, or credit/debit (Visa, MasterCard, Discover, or American Express) at Lynnwood City Hall located at 19100 44th Ave W.

Payments can be taken in person between 8:30am and 4:00 pm

You can pay after hours by dropping off your check or money order in our drop box located in the City Hall parking lot. We do not accept cash in the drop box. 

Money Order

Make your check or money order out to CITY OF LYNNWOOD. Please write your account on the memo line of the check or money order and provide a contact phone number. Keep in mind that it can take 3-5 business days for the US Postal Service to deliver mail to us.

If your water has been turned off for nonpayment, we cannot turn on your services until a full balance payment has been posted to your account. In this case please pay in person or over the phone during business hours.

Our mailing address is:

City of Lynnwood
19100 44th Ave W, Lynnwood WA 98036



Our website is undergoing some changes today, May 10th. Please check back tomorrow. If you cannot wait until tomorrow call 425-670-5164

Did you recently purchase a new home or move to a new location in Lynnwood? Do you have a new property to manage? Congratulations! Let’s get started on your new services.

Please call our Utilities office at 425-670-5170 or send us an email at UB@LynnwoodWA.gov

Recently repaired a water leak? Submit the Leak adjustment form once it has been repaired and our Utility Billing staff can determine if an adjustment can be made to your utility account.




Property owners or managers who would like the City to bill a tenant will need to complete and return a Landlord/Tenant billing form each time there is a new tenant.




We are not able to turn your water on again until your full balance payment posts to your account. We recommend you pay your full balance in person at City Hall so the payment posts immediately. If you pay online or via mail a delay of several days may occur.

  • Call 425-670-5000, option 0 to make a payment. We are able to take payments over the phone Monday through Friday between 8:30 am - 4:00 pm. We are closed on weekends and holidays.

In 2019, the Lynnwood City Council adopted ORDINANCE 3345(PDF, 5MB)  which set the rates for 2020-2025.  This was amended on 01/01/2020.  The new rates will ensure that the utility’s fiscal health, meet operational and capital infrastructure needs and to establish an equitable rate structure. Our water and sewer rates continue to remain among the lowest in the region

Your City of Lynnwood Utility bill contains much more than just the current amount due. It also includes details about your water use, meter readings and other useful information designed to help you conserve energy and save money. Below is an overview of your bill.

Billing Frequency

All residential and commercial customers are billed every other month.

Bill Features

The front of your bill covers:

  • Average cost per day (Daily Per Diem) for your Utility Services
  • Summary of total charges for each Utility Service
  • Number of days in the billing cycle and bill issue date
  • Detailed list of charges and fees
  • Number of days in the billing cycle


The back of your bill covers:

  • Instructions regarding Rental Property Billing and Selling Properties
  • Service Disconnection process
  • Important phone numbers and emails
  • Payment options