Water / Sewer Utility Bill Payments
Update: April 13, 2021:
***Due to the change in water meters and the ransomware attack on AFTS (listed below), all bills originally dated in March and April have been delayed. For estimated timeframe on when your next bill will be available please contact Utility Billing via phone or email.***
On Friday, February 5, 2021, the City’s vendor for mailing paper utility statements experienced a malicious ransomware attack. AFTS (Automatic Funds Transfer Services) prints and mails utility bills sent via the U.S.P.S. The City of Lynnwood provides AFTS only with the information shown on billing statements, such as customer name, address, and utility account number. The City’s computer network and data remain safe.
The City of Lynnwood is in the process of replacing all water meters with “smart” meters to provide better leak detection, automate meter reading, and improve our service to you. In some instances, this work is causing a one-time delay in the issuance of our bi-monthly utility statements.
For any specific questions regarding the project please contact our Public Works Department at email@example.com
Typically, utility payments are due 14 days after the statement is sent. Because of COVID-19, Lynnwood is not imposing penalty fees for late payment, and is not turning off water due to non-payment. Also, the City is currently reviewing its terms for utility payments to help our customers facing financial hardship. Customers are encouraged to continue to make regular payments to keep their balance due manageable.
If you have questions please contact us at 425-670-5170 or email us at UB@lynnwoodwa.gov . Our Utility Billing staff will respond as soon as possible.
The City is updating its rules to make payment plans more responsive to customer needs. At this time, the City is not imposing late fees or denying service due to lack of payment. We encourage you to continue to make payments to avoid falling behind.
Residents who live inside the city limits will receive a bill bi-monthly for their utilities - water, sewer and storm water services.
Utility Billing within the Administrative Services Department is responsible for billing and collecting payments and providing billing related customer service for water, sewer and storm water services provided by the City of Lynnwood.
Please take the time to read both the front and back of your bill. If you have additional questions, please see the below links for further detail.